Refund policy

At Australian Refrigeration and Air Conditioning Industries, we are committed to providing the highest quality products and services to our customers. To give you peace of mind, we offer a warranty on all services we provide. By using our services, you agree to the following warranty terms and conditions:

1. Warranty Coverage.

Our warranty covers defects in materials and workmanship on all services provided by Australian Refrigeration and Air Conditioning Industries. This warranty applies to:

  • Air Conditioning Unit Installation: Any installation, repair, or servicing provided by our technicians is covered under this warranty.
  • Refrigeration Systems: Includes any installations, repairs, or maintenance.
  • Labour: We offer warranty on labour for installation and repair services for up to 30 days from the date of service.

2. Warranty Period.

  • Products: The warranty period for products (such as air conditioning units and refrigeration systems) will be specified by the manufacturer and passed along to the customer. Please refer to the warranty conditions specific to the unit or equipment you purchase. 
  • Services: All services provided (such as installations, repairs, and maintenance) are covered under a warranty of 30 days from the date the service was completed.

3. What’s Covered.

The warranty covers:

  • Repair or replacement of defective parts due to manufacturing or material defects.
  • Labour required to repair or replace faulty parts, provided that the defect is within the warranty period.

4. What’s Not Covered.

Our warranty does not cover:

  • Damage caused by misuse or neglect, including improper maintenance or failure to follow the manufacturer’s instructions.
  • Repairs resulting from external factors such as power surges, natural disasters, water damage, or vandalism.
  • Normal wear and tear, such as the gradual deterioration of components over time.
  • Issues caused by third-party modifications, repairs, or unauthorised installations.

5. Warranty Claim Process.

To make a warranty claim, please follow these steps:

  1. Contact Us: Simply reach out with your warranty claim request.
  2. Provide Proof of Purchase: Please provide your original purchase invoice, service receipt, or any relevant documentation to validate the warranty.
  3. Assessment: Our team will assess the issue and determine whether it qualifies for warranty coverage.
  4. Resolution: If the issue is covered, we will arrange for repair or replacement at no additional cost to you.

6. Exclusions and Limitations.

  • Transferability: Warranty coverage is only valid for the original purchaser and is non-transferable.
  • Third-Party Products: For products not supplied or installed by us, the manufacturer’s warranty terms apply.
  • Remote Areas: For services provided in remote or hard-to-access areas, additional fees may apply.

7. Limitation of Liability.

Our liability is limited to the repair or replacement of defective products or services covered under this warranty. We are not responsible for any indirect, incidental, or consequential damages, including lost profits, downtime, or loss of data.

8. Warranty Transfer.

This warranty is non-transferable. It applies solely to the original purchaser and may not be transferred or assigned to any third party.

9. Legal Rights.

This warranty gives you specific legal rights. You may have other rights, which vary by region or jurisdiction. Nothing in this warranty is intended to limit or exclude any statutory rights you may have as a consumer under ACCC law.

10. Changes to Warranty Terms.

Australian Refrigeration and Air Conditioning Industries reserves the right to modify, update, or change the warranty terms at any time. Any such changes will be communicated to customers via our website or through other means.

Contact Information:
For more information on our warranty or to make a claim, please contact us:
Phone: 0427 175 073
Email: rick@araac.com.au
Website: araac.com.au